Frequently Asked Questions
We accept all major credit cards, electronic transfer, postal money order, and bank/certified check for the deposit or full pre-payment of your shipment. If a balance is due upon delivery, it can be paid directly to the driver and can be paid in either cash, bank/certified check, or postal money order.
The more advance notice we receive the better, so we can best meet your specific needs. If you are in an urgent situation, please call us as soon as possible, and your agent will discuss your options with you.
No, all that is required to book your vehicle transport is full pickup and delivery addresses and a credit card just to hold your spot in line for the next truck available in dispatch. Your card is only for the deposit which is charged once we have assigned a driver for your vehicle and we have supplied you with your driver’s name and phone number. Only then your credit card is charged a partial payment to secure the spot on the trailer.
We do not take any money upon placement of the order. We will keep a credit card on file and only run the deposit amount when the vehicle is dispatched, and the truck is on its way to pick up your vehicle. The balance is paid upon delivery of the vehicle either by Cash, Money order, Certified check, or also on the credit card. If it is impossible and the balance is paid with a credit card, we will need to know in advance. Please, arrange it with our reps to have the whole balance charged on a credit card prior to delivery (there will be a small surcharge added to your total).
Your price is determined by mileage, vehicle size, pickup and delivery locations, as well as any specific needs that you may have. We will provide you the best service at the best price possible on auto transport market.
For open transport, we transport vehicles on the car carriers you see on the highways (the stacked double-decker like trailers). On enclosed transport, vehicles are transported in fully-enclosed semi-trucks but with the interior designed to secure vehicles (from the outside they look like the typical cargo or moving truck).
In terms of damage, there is not a huge difference between the two options. However, on an open transport, the vehicle is exposed and would, therefore, be subject to weather conditions and wear-and-tear on the road (just as if you were driving it yourself) as opposed to the enclosed trucks, which protect the vehicle from the elements.
Yes, of course. Part of what you pay us for is to verify that the carrier we put you on is covered by the requisite amount of insurance and that it is up to date. There is never any additional cost to the customer for this coverage, and their insurance is primary. In any situation your vehicle is covered for all damages done while your car is in transit.
Yes, it is required that you or a designated representative be present at pickup and delivery. The driver will perform an inspection and some paper work must be signed. If it’s not possible for you or a representative to be there at the time of pick up/delivery, please call our Customer service at: 888-435-9766.
The Department of Transportation does not allow any items to be shipped in a vehicle on an auto carrier. Drivers can be subject to random searches, and extra items can also put the carrier over their weight restrictions, resulting in expensive fines for the driver. Unlimited Auto Trans, and/or the assigned Carrier, is not responsible for any personal items left in the vehicle. Also, items placed in the car are not insured.
We request that you have a minimum of 1/8 tank of gas (but no more than ½ tank) due to DOT weight restrictions. We also ask that if your vehicle is dirty to have a car wash prior pick up so the vehicle will have visibility for proper inspection. For more details, please visit our Prepare your car section.
We try to go Door-to-door on both ends, if there is a truck access. Vehicles are transported on large, semi-trucks so if you live on a narrow street, we may have to coordinate a pickup/delivery at a nearby parking lot or shopping center where there is enough space for the truck to maneuver to load/unload the vehicle.
Your vehicle will be driven only as it’s being loaded and unloaded by our Carrier. Occasionally, the driver may have to unload and reload your vehicle while in transit, to deliver other vehicles that may be positioned in a slot in front of yours. However, our drivers work hard to optimize loads, to minimize the need for repositioning prior to final delivery.
- Please have your vehicle accessible, so our driver can get it onto the truck as quickly as possible.
- Please have the car cleaned, so that the Inspection Report our driver will complete can help you document there are no scratches or dings present.
- Kindly empty your vehicle of any personal items.
- remove any toll tags or parking passes that could incur charges as your vehicle crosses under a toll signal.
- If there are any modifications to your vehicle (raised, lowered, roof rack, camper, lowered etc.) please alert your Transport Coordinator when booking your order.
- If possible, fix any known leaks – or at least alert your Transport Coordinator.
Yes, we always ask for your specific pickup and delivery addresses, if the carrier can get right to the addresses you provide, they will. If the addresses that you give us are not safely accessible for a Multi-car carrier, however, you will need to make arrangements with the driver to meet at a nearby location where the carrier can safely get in and out (parking lot of a nearby shopping center, mall, etc.)
Communication is one of the most important parts of auto transport. You will be provided with both the driver and dispatcher’s number to call at any point to get an update. We kindly ask not to call the driver an overly amount, since we want them focusing on the road.
That depends on how many miles the vehicle is traveling. A driver is only allowed to drive a certain number of miles or hours each day. They also have other cars to unload and load which will add additional time, but we will be able to provide you with the drop off date as soon as the vehicle is dispatched.
The driver or dispatcher should be calling you a day in advance to give you a 2-hour window. If there is any delay or change in the schedule, we will try to inform you right away, so you can plan your schedule accordingly.
The driver will have the Inspection Report that was filled out at the time of pickup. Please walk around the vehicle and make sure there are no new issues, other than what was noted at the time of pickup. Take your time inspecting your vehicle, because once you sign the Inspection Report and take possession of your vehicle, the Carrier will no longer be held liable for any damages discovered after the document is signed. Feel free to take pictures or a short video before you sign anything. But in the unlikely event you do find any issues, it’s important to remain calm and trust that you are protected — so the driver can accept his responsibility without feeling overly defensive.