Complaints & Dispute Resolution
Unlimited Auto Trans Is A Highly Rated Auto Transport Company
At Unlimited Auto Trans, we take pride in delivering a reliable and hassle-free auto shipping experience. But if something doesn’t go as expected, we want to hear about it—and we’re committed to resolving the issue quickly and fairly.
This page explains how to submit a complaint, what to expect during the resolution process, and where to escalate matters if necessary.
How to Submit a Complaint to Unlimited Auto Trans
We encourage you to reach out to us directly so we can resolve the issue as quickly as possible.
Step 1: Contact Our Support Team
The fastest way to address your concern is by contacting our dedicated support team:
- Email: [email protected]
- Phone: (888) 278-9855
- Hours: Monday–Friday, 9 AM – 6 PM (EST)
Step 2: Include the Following Details
To help us investigate and resolve your issue faster, please include:
- Your full name and contact information
- Order or booking number
- Pickup and delivery locations
- A detailed description of the issue
- Photos, screenshots, or documents (if applicable)
Step 3: What Happens Next
- We will confirm receipt of your complaint within 1 business day.
- Most issues are resolved within 5 business days, depending on complexity.
Escalating Your Complaint
If you’re not satisfied with our resolution—or if your concern involves fraud, vehicle safety, or a regulatory issue—you may escalate the matter to the appropriate government agency listed below.
Consumer Protection Resources
Depending on the nature of your complaint, you may contact:
- Vehicle Shipping & Moving Brokers (FMCSA):
File a complaint with the Federal Motor Carrier Safety Administration - Vehicle Safety Issues (NHTSA):
Report a safety issue to the National Highway Traffic Safety Administration - Airline-Related Complaints (U.S. DOT):
Submit a consumer complaint to the U.S. Department of Transportation - Fraud or Deceptive Business Practices (FTC):
Contact the Federal Trade Commission’s Bureau of Consumer Protection
Important Notes for Customers
- Please contact us directly before escalating a complaint externally. Most issues can be resolved faster through our internal support channels.
- Unlimited Auto Trans is a licensed and bonded auto transport broker. We work only with fully insured, vetted carriers that meet all regulatory requirements.
- For disputes related to your shipment agreement, please refer to our official Terms & Conditions.
Need Additional Help?
If you need extra support or your concern requires a written dispute, you can contact our resolution team directly:
- Email: [email protected]
- Phone: (888) 278-9855
We value every customer and are committed to earning and maintaining your trust. Your feedback helps us improve and ensures the best experience for all our clients.